Billing FAQ
Answers to common billing questions.How do I upgrade my plan?
How do I upgrade my plan?
Go to Settings → Team → Billing and click Upgrade on the plan you want. Your upgrade takes effect immediately, and you’ll be charged a prorated amount for the remainder of your billing period.
How do I cancel my subscription?
How do I cancel my subscription?
Go to Settings → Team → Billing and click Cancel subscription. Your access continues until the end of your current billing period, then you’ll be downgraded to the Free plan.
What happens when I downgrade?
What happens when I downgrade?
When you downgrade:
- Your posts and data are preserved
- Features from higher tiers become unavailable
- Extra team members beyond your new limit lose access
- Custom domain continues until the end of your billing period
Can I get a refund?
Can I get a refund?
We offer refunds within 14 days of your first payment if you’re not satisfied. For refund requests, contact support@updates.page.
Do you offer annual billing?
Do you offer annual billing?
Not yet, but it’s coming soon! Annual billing will include a discount.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe.
Can I change my billing email?
Can I change my billing email?
Yes. Go to Settings → Team → Billing and update your billing email. Receipts will be sent to the new address.
Where can I find my invoices?
Where can I find my invoices?
Go to Settings → Team → Billing and scroll down to see your invoice history. Click any invoice to download a PDF.
What happens if my payment fails?
What happens if my payment fails?
We’ll retry the payment a few times. If it continues to fail, we’ll email you to update your payment method. After 14 days of failed payments, your account may be downgraded.
Do you offer discounts for nonprofits or startups?
Do you offer discounts for nonprofits or startups?
Yes! Contact support@updates.page with details about your organization, and we’ll see if you qualify for a discount.
Is there a free trial?
Is there a free trial?
We don’t offer a trial of paid plans, but the Free plan is free forever — start there and upgrade whenever you need more. If a paid plan doesn’t work out, refunds are available within 14 days of your first payment.
What's your privacy policy?
What's your privacy policy?
We take privacy seriously. Read our Privacy Policy for details on how we handle your data.